Terms and conditions.  It is important that you read and understand our Terms & Conditions before submitting an order as you are entering into a contract with Amelio and you will be bound by the terms herein.

You may contact us from 8am to 4pm  Monday to Fridays by email sales@ameliopaint.co.uk


Paintman Paint Ltd is VAT Registered in the UK, VAT Number 260 8359 93. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.


Orders are always shipped at the earliest opportunity. If an item is not in stock it may be necessary to mix that item before it can be dispatched. This may cause a slight delay in delivery. If this happens we will contact you. In the unlikely event of us not being able to supply, for whatever reason, we will refund payment as soon as we know of the non supply. We aim to dispatch all online orders placed before 11:00am within the next working day. In some cases this may not be possible due to nil-stocks, special orders, or the office being closed for holidays. You will however be notified using email. It is incumbent on the customer to be ready to receive their order when the courier arrives.  If no one is likely to be present it can be left in a safe place designated by the customers, but this information has to be authorised by Amelio to the Carrier and declared at the time of dispatch.  It will not be left unattended on the authorisation of a localised note or otherwise at the point of delivery.  The delivery to a safe place designated by the customer will be at the risk of the customer and Amelio will not be held responsible for any losses howsoever caused.

Currently because of shipping restrictions we can only dispatch parcels to certain areas of the Europe. As we do not deliver to all areas, please enquire to sales@ameliopaint.co.uk to confirm we can ship to your post code and country.

All carriage charges are based on either actual weight or volumetric weight. The charges are based on total consignment weight and individual boxes. All of our paints are considered as Dangerous Goods and can only be carried by registered companies with drivers.


You should receive your consignment within 2 days following dispatch for mainland UK. If you live in the Highlands region of Scotland it can take up to 5 days longer dependent on your location.

You may ask us to arrange with the carrier to leave the consignment in a safe place.  If this option is taken, the liability for the security of the consignment falls with the customer.  Amelio will not be responsible for any losses or damage howsoever caused.

These conditions are totally dependent on the carrier and we take no responsibility for circumstances beyond our control.


This includes all UK postcodes not on the UK mainland (e.g. Northern Ireland, Isle of Wight, Channel Islands and Scottish Islands). Surcharges are applicable to all areas. The delivery cost for your postcode will be displayed on the website prior to payment for goods!


We currently ship to the following European Destinations:  Andorra,  Austria, Belgium,  Denmark, Finland, France,  Germany,  Greece, Ireland,  Italy, Netherlands, Norway, Portugal, Spain, Sweden.

All paint and thinner shipments to Europe are classed as Dangerous Goods by the EU and Air Transport Regulations.  All consignments are shipped by licensed Shippers.  They are packed and certified as defined by the current ADR Dangerous Goods Regulations and labelled accordingly.

Due to the changes which have occurred through Brexit and the IOSS system imposed by the EU on the 1 July 2021 we are unable to ship consignments of below £135.00 to EU countries under the IOSS regulations due to Paintman Paint Ltd not being registered in an EU country.

Shipments over £135.00 may be shipped at a rate of 0% UK VAT.  Local taxes will be chargeable by your countries customs VAT rate.  This may also include a small administration fee.

Amelio is not responsible for any taxes or charges the customer may receive once the consignment has arrived in the destination country.

Amelio is not responsible for any taxes or charges the customer may receive once the consignment has arrived in the destination country.

All prices quoted do not include import duties and other taxes where applicable


We are not permitted to ship to the USA.


Please enquire about shipments to the rest of the world. We do have our IATA license, so can ship paint by air to multiple locations around the world.


We accept payment by most major credit, debit cards and Paypal. We do not accept AMEX.

Invoices will be provided when it is shipped. If incorrect payment details are supplied we may contact you to ascertain the proper details. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.

Order Cancellation

In no circumstances can orders be cancelled after it has been dispatched or while it is in transit but must be treated as a return. In this eventuality a refund will be provided when the goods are returned to us.

If you wish to cancel your order before it has left the premises, please contact us on 01777 710100 

Order returns

Please see our returns policy for more information.


We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by Amelio or Paintman Paint Ltd or are used with the permission of the originator and remain the copyright of the originator. Unauthorised use of images owned by Paintman Paint Ltd will be taken very seriously. Colours may vary from illustrated, this could be due to your screen settings and not the product illustrated.

Product Information and Descriptions

We make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator.


We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either by telephone on 

0044 (0)1777 710100 or by email sales@ameliopaint.co.uk.

This website uses cookies to better the user experience while visiting the website and for no other purpose.

What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Company Holidays & Shutdowns

Amelio operates a policy of total Company shut down for holiday periods.  Company shut downs will be notified on this website shortly before the intended shut down, these periods may vary year by year.  Automatic Email response and answerphone messages will be posted during the period of shut down.  Orders may be placed on the website during these periods, however the orders will not be dispatched until after the Company re-opens.   Amelio will endeavour to answer all enquiries and dispatch orders as quickly as possible after the shut down.